Returns & Refund Policy
At Paws Enjoy, every product is made to order and personalized specifically for you. Because of this, we are unable to accept returns or offer refunds on completed orders.

Damaged or Faulty Items
We take great care with every order, but if something arrives damaged or faulty, we will make it right.

Please contact us within 30 days of receiving your order at support@pawsenjoy.com with your order number and a photo and/or video clearly showing the issue. We might inquire you to send more evidence if the provided image/video doesn't showcase the problem clearly.

Once we've reviewed your case, we will offer one of the following at your preference: a replacement product, store credit, or a refund to your original payment method. You can create a request here.

Items reported outside of the 14-day window may not be eligible for a resolution.

Design Approval
You will receive an artwork preview before your custom design is sent to production.

If something does not feel right, you can request changes during the review period. Once you approve the design, production begins.

If we do not receive a response within the stated review period (48 hours), we may assume you are happy with the preview and continue with production.

Because your product is made specifically for you, we are unable to offer refunds or replacements based on the appearance of the design after it has been approved or the review period has ended.

Please review your artwork preview carefully before approval.

Exceptions
We do not accept returns on personalized or custom made items, sale items, or gift cards, except where an item arrives damaged or faulty as described above.

Cancelations
Every order can be cancelled within one hour of placing it by contacting us at support@pawsenjoy.com or by using our contact form.

Please include your order number.

After this one hour window, cancellation may no longer be possible because our artists may already have started work on your custom order.

Eligible cancellations receive a full refund.

Questions?
If you have any concerns about your order, please don't hesitate to reach out.
We're here to help.

Email: support@pawsenjoy.com
Response time: Within 24 hours on business days