Privacy Policy

Last updated: April 10, 2026

Paws Enjoy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you — the customer — with a curated shopping experience (the "Services"). Paws Enjoy is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with us, we may collect:

• Contact details — your name, billing address, shipping address, phone number, and email address

• Financial information — payment card details and transaction information (processed securely; we do not store your card details)

• Account information — your username, password, security questions, and preferences

• Transaction information — items you view, save, or purchase, and your order history

• Communications with us — the content of any messages you send us, such as support enquiries

• Device and usage information — your IP address, browser type, and how you navigate the Services, collected through cookies and similar technologies

Where We Collect This Information From

We may collect personal information from:

• You directly — when you create an account, place an order, upload a photo, or contact us

• Automatically — through cookies and similar technologies when you use the Services

• Our service providers — who collect or process information on our behalf

• Partners or other third parties — in limited circumstances as described below

How We Use Your Information

We use your personal information to:

• Fulfil your order — including processing payment, creating your custom design, arranging shipping, and managing any returns or exchanges

• Keep you updated — sending order confirmations, design previews, and shipping notifications

• Improve the Services — understanding how customers use the site so we can make it better

• Marketing and advertising — sending promotional emails (only if you opt in) and, in time, showing you relevant ads on platforms like Meta and TikTok based on your activity. You can opt out at any time

• Security and fraud prevention — protecting you and us from unauthorized or fraudulent activity

• Legal compliance — meeting our obligations under applicable law

How We Share Your Information

We only share your information where necessary and as described below:

• With Shopify — our store platform, which processes data to provide and improve the Services

• With payment providers — including PayPal and Apple Pay, for secure transaction processing

• With shipping and fulfilment partners — to get your order to you

• With marketing partners — to run advertising, including personalized ads based on your browsing and purchase activity. You can opt out of this use of your data at any time

• When required by law — to comply with legal obligations, respond to valid legal requests, or protect our rights

• In a business transaction — such as a merger or acquisition, where your data may be transferred as part of that process

We do not sell your personal information.

Your Photos

Photos you upload are used solely to create your personalized product. We handle them with care and do not use them in advertising or share them publicly without your explicit permission.

Our Relationship with Shopify

The Services are hosted by Shopify. Information you submit may be transmitted to and stored by Shopify, including in countries other than where you reside. Shopify processes certain data on our behalf and, in some cases, as an independent data controller. To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy. You can also exercise data rights related to Shopify's processing via the Shopify Privacy Portal at privacy.shopify.com/en.

Cookies

We use cookies to keep the Services running smoothly and to understand how visitors use the site. You can manage your cookie preferences through your browser settings at any time.

We also support the Global Privacy Control signal. If your browser sends this signal, we will treat it as an opt-out request for targeted advertising on that device and browser. To learn more, visit globalprivacycontrol.org.

Third-Party Links

The Services may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

Children

Our Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

Security and Retention

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We recommend you do not share sensitive information over unsecured channels.

We retain your personal information for as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

• Access — the personal information we hold about you

• Correct — inaccurate information

• Delete — your personal information

• Receive a copy — of your data (data portability)

• Opt out — of targeted advertising or the sale or sharing of your data

• Withdraw consent — at any time where we rely on consent to process your data

• Object to or restrict — certain types of processing (if you are in the UK or EEA)

To exercise any of these rights, contact us at support@pawsenjoy.com. We will respond in a timely manner and will not discriminate against you for making a request.

Managing Marketing Emails

If you have signed up to receive promotional emails from us, you can unsubscribe at any time using the link at the bottom of any email. We may still send you non-promotional emails related to your account or orders.

International Transfers

We may transfer, store, and process your information in countries outside where you live. If we transfer data out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Complaints

If you have concerns about how we handle your personal information, please contact us at support@pawsenjoy.com. If you are based in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will update the "Last updated" date at the top of this page and notify you as required by applicable law.

Contact

If you have any questions about this policy or want to exercise your rights, please get in touch.

Email: support@pawsenjoy.com

Response time: Within 24 hours on business days